FAQ

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How long should an auto transport take?

Shipping time all depends on the transporter - listed below are some very basic ideas to help you along the way. Make sure however you contact your shipper for their actual scheduled times. East Coast to West Coast - approx. 7 to 14 days Midwest to East Coast - approx. 5 to 8 days South to the North - approx. 5 to 8 days. All Shipping times are estimated, do not base your transport on thise examples without fist contacting your shipper for assistance.

Why does a truck(S.U.V) shipment cost more than a regular sedan?

Shipments are based on weight that a truck can legally carry - this is why there is a small price difference between $50.00 and $100.00 for a regular truck or S.U.V.

How is a transport supposed to work?

Auto Transport is very simply - You should recieve a call from the carrier anywhere from 10 to 24 hours in advance of your pick up date. The driver will arrive, review the vehicle with you and load it on the truck. The reverse happens at the deliver point - the driver calls in advance, you'll walk around the vehicle for damage and take delivery.

What should a consumer do if their vehicle arrives with damage?

First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery a call should placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwillng to work with you to resolve the issue, make sure you contact thier insurance company an make a claim. Be sure however you have all the documentation to back up you claim - false claims can result in legal action by the carrier or agent.

How does a pick up window work?

When a transporter mentions pick up window they are referring to the time surrounding your pick up date. For instance some shippers may have a 14 day window - that way they can pick your vehicle up anywhere between 7 days before and 7 days after your pick up date. Beware of lower priced carriers who do not specify their pick up dates, you may recieve an out standing price. However you may not see your vehicle within a reasonable time frame.

Is the consumers auto insurance primary or secondary?

There is no such thing as secondary and primary - insurance works as such: Most carriers hold One Million dollars combined single limit & Two hundred fifty thousand dollars per incident. This insurance covers damage done to your vehicle in transit - there is no other insurance. The auto transport carrier is the main and only coveraga. (exception: Automobile personal contents are not covered by any carrier insurance and in most cases if lost, stolen or otherwise will not be covered.)

What is the best size carrier to transport a vehicle on? (3,5,6,8 or 10 car carrier)?

The actual truck/trailer size does not matter - sometimes you will get faster service with the smaller carrier. However that is not always the case - this is a judgement call if you feel confident in your transporter.